Question 1

How do I create an account on PoulaTo?

Accepted Answer

To create an account, click on the 'Sign Up' button in the top right corner of the website. You can register using your email address or phone number. Follow the verification process to activate your account.

Question 2

Is it free to use PoulaTo?

Accepted Answer

Yes, creating an account and browsing listings on PoulaTo is completely free. Posting basic ads is also free, though we offer premium features and promotion options for enhanced visibility.

Question 3

What areas does PoulaTo cover?

Accepted Answer

PoulaTo primarily serves Cyprus, connecting buyers and sellers across all major cities and regions including Nicosia, Limassol, Larnaca, Paphos, and Famagusta.

Question 4

How do I post an ad?

Accepted Answer

Click on 'Sell an Item' or 'Post Ad' button, select the appropriate category, fill in the item details, upload photos, set your price, and publish. Your ad will be live once it's reviewed and approved.

Question 5

How many photos can I upload?

Accepted Answer

You can upload up to 10 photos per listing. We recommend using high-quality images that clearly show your item from different angles to attract more buyers.

Question 6

How long do ads stay active?

Accepted Answer

Regular ads stay active for 30 days. You can renew your ad before it expires to keep it live. Premium ads may have different durations depending on the package selected.

Question 7

Can I edit my ad after posting?

Accepted Answer

Yes, you can edit your ad at any time through your 'My Ads' section. You can update the description, price, photos, and other details as needed.

Question 8

How do I contact a seller?

Accepted Answer

Click on the 'Contact Seller' or 'Message' button on any listing. This will open our secure messaging system where you can communicate with the seller directly.

Question 9

What payment methods are accepted?

Accepted Answer

Payment methods are arranged directly between buyers and sellers. We recommend cash for in-person transactions. Always meet in safe, public locations for exchanges.

Question 10

Can I negotiate prices?

Accepted Answer

Yes, many sellers are open to negotiations. Use our messaging system to discuss prices respectfully. The final price is agreed upon between you and the seller.

Question 11

What if an item is not as described?

Accepted Answer

If you encounter issues with an item, first try to resolve it directly with the seller. If unsuccessful, you can report the listing to our support team at hello@poulato.cy.

Question 12

How can I stay safe when meeting buyers or sellers?

Accepted Answer

Always meet in public places during daylight hours, bring a friend if possible, trust your instincts, and never share personal information until you're ready to meet. See our Safety Tips page for comprehensive guidelines.

Question 13

How do I report suspicious activity?

Accepted Answer

Use the 'Report' button on listings or users that seem suspicious. You can also contact us directly at hello@poulato.cy with details about any concerning behavior or potential scams.

Question 14

What items are prohibited on PoulaTo?

Accepted Answer

Prohibited items include illegal goods, weapons, drugs, counterfeit items, adult content, and hazardous materials. See our Terms of Service for the complete list of prohibited items.

Question 15

How do I change my password?

Accepted Answer

Go to your account settings and select 'Change Password'. You'll need to enter your current password and then your new password twice to confirm.

Question 16

How do I delete my account?

Accepted Answer

To delete your account, contact our support team at hello@poulato.cy. Please note that deleting your account will remove all your listings and cannot be undone.

Question 17

Can I have multiple accounts?

Accepted Answer

Each person should only have one account on PoulaTo. Multiple accounts may be flagged and suspended to maintain platform integrity.

Question 18

Why can't I upload photos?

Accepted Answer

Ensure your photos are in supported formats (JPG, PNG, WebP) and under 10MB each. Clear your browser cache or try a different browser if issues persist.

Question 19

Why is my ad not showing up in search results?

Accepted Answer

Your ad may still be under review, or it might not match the search criteria. Ensure your ad has a clear title, proper category selection, and includes relevant keywords.

Question 20

How do I enable notifications?

Accepted Answer

Go to your account settings and adjust your notification preferences. You can choose to receive notifications for messages, ad interactions, and platform updates.

Question 21

Are there any fees for selling?

Accepted Answer

Basic listings are free. We offer premium features and promotional options that may have associated fees to increase your ad's visibility and reach.

Question 22

How do premium features work?

Accepted Answer

Premium features include featured listings, priority placement in search results, and extended ad duration. These help increase visibility and attract more potential buyers.

Frequently Asked Questions

Getting Started

Posting Ads

Buying and Selling

Safety and Security

Account Management

Technical Support

Fees and Payments